I find writing mostly painful. I do it anyway, because publishing something of your own is a decent opportunity to read a lot in the process.
And I believe that some ideas are worth exchanging in a less ephemeral form. The outline is always more fun for me than the article though. Even funnier than seeing your own name on the cover of an Touchpoint,
service design & ux
- June 2026 | Touchpoint | The End of Experience [EN]
As platforms, aggregators, and AI agents insert themselves between organisations and customers, the experience layer is dissolving. What’s left to design when interactions are increasingly out of reach? - May 2026 | Formy | When AI Enters Services: Service Blueprint Evolution [PL]
Generative AI breaks the service blueprint’s core assumptions. AI agents act as independent mediators, not simple tools, and the blueprint needs to catch up. - June 2025 | Touchpoint | Equitable Job Design: Countering AI-driven Harm [EN]
Service design is also job design. As AI embeds itself into service ecosystems, questions of equity in how we shape people’s agency and responsibility become unavoidable. - April 2025 | Touchpoint | Collaboration for Better Discovery [EN]
Service designers and product managers share tools but not mindsets. On why the tension persists and what to do about it. - April 2020 | Nowy Marketing | UX Crash Test: Can You Verify a Design in 5 Minutes? [PL]
A practical guide to running quick solo usability tests before you get near real users – useful for catching the worst problems early, and occasionally good enough to skip the full study.
fun stuff, mainly YA translations
I love each of these, even though one of them was the worst book I’ve ever read, and another involved a very intense fight with my editor over changing the surname of a title character. To render five types of non-existent unicorn gaits I spent quality time on horse blogs. To name 99 makeup brushes I became a regular at Sephora. And Mr. Bambuckle/Babington is the kind of teacher I’d like to be.
- 2014 | Soulmates / Przeznaczeni – Holly Bourne
- 2016 | Pip Bartlett’s Guide to Magical Creatures / Atlas magicznych stworzeń – Jackson Pearce & Maggie Stiefvater
- 2017 | The Maddie Diaries: My Story / Pamiętniki Maddie – Maddie Ziegler
- 2018 | Mr. Bambuckle’s Remarkables / Pan Babington i jego niezwykła klasa – Tim Harris
- 2018 | Mr. Bambuckle’s Remarkables Fight Back / Pan Babington i jego niezwykła klasa: Do boju! – Tim Harris